Art & Design Villas – Terms and conditions for individual travellers
To ensure smooth travel arrangements, you must comply with the following terms and recommendations, unless otherwise agreed.
The reservation will be confirmed by credit card information on the day of booking. Cancellation 29-0 days before the start of the stay, a fee of 100% of the value of the reservation is to be charged.
Cancellation 29 to 0 days before the arrival date Anttolanhovi has the right to charge the entire stay amount.
Payment will be paid on the spot at the same time when check-In to the villa.
The customer has the right to cancel the reservation without charge if it is unreasonable to charge it despite the customer’s late cancellation or failure to arrive. Such a case would be a serious illness or serious accident. The customer has to inform the accommodation company immediately of the reason for not arriving and prove it with a reliable account, such as a medical certificate.
The villa is available from 4pm on the day of arrival to 12 noon on the day of departure, unless otherwise agreed. To check-in the villas, the customer must, on request, present a receipt showing payment. All guests must provide to the hotel administration a valid passport or ID card and a valid credit card to guarantee potential additional services.
If a reservation is made via the online booking system, the cancellation shall be in accordance with their booking cancellation conditions.
Other terms and conditions
For reasons beyond its control, the hotel may, after consulting the client, transfer the booking to an alternative accommodation of at least the same standard. The hotel then reimburses the client for any immediate costs caused by the transfer.
The law on package travel does not apply to hotel/villa reservations. These fall under the accommodation and catering statute. The hotel may deviate from these regulations, in which case the hotel’s own regulations shall be stated separately in the reservation.
We recommend that our clients obtain travel insurance to cover any contingencies, because the hotel has no responsibility to accept cancellations without cancellation fees, not even if a medical certificate or other documentary evidence is presented.
Force majeure refers to cases in which the hotel cannot deliver the agreed services due to a strike or another factor that affects its operations. This only applies to the hotel's own services and excludes any external services, such as those related to the means of transport.